Data Center Services

Save your customers time and money by attaching Lenovo Data Center Services to a sale every time.

Business Partner Services Guide

This DCG Services end to end guide for Business Partners will equip you for success by supplying a complete resource of service information, helpful tools, and links to marketing collateral. Make this your go-to guide to confidently sell Lenovo services.

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Data Center Support Services

Preconfigured Support Levels Plus Premier Support Services

Lenovo simplifies the services decision-making process with three preconfigured data center support levels -  Foundation, Essential and Advanced. Adding Premier Support provides the additional benefit of direct access to skilled technicians, helping your customers improve the stability of their data center operations.


Foundation Support
Provides next-business-day onsite response during normal business hours for service calls, including installation of any failed part that needs to be replaced.

Essential Support
Provides all the benefits of Foundation services plus 4-hour onsite response, 24x7.

Advanced Support
Provides all the benefits of Essential services plus 2-hour onsite response, 24x7.

Premier Support Services
Add Premier Support to receive a single point of contact for comprehensive hardware and software management and troubleshooting plus much more.


Premier Support

Let Lenovo’s comprehensive data center support make the most of your technology investment – and free you to focus on meeting service delivery goals that give your business a competitive edge.  Premier Support Services provide the expertise, the convenience and the dedication to help take the complexity out of today’s demanding data center environments.

Benefit from:

  • Direct access to Lenovo’s most advanced technicians
  • Faster problem diagnosis and resolution
  • Single point of contact and end-to-end problem resolution
  • Collaborative third-party software support
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Services Tools

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Data Center Solutions Configurator

Use DCSC to quickly and easily configure Lenovo data center products with options and services.

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Warranty Matrix (WAMO/SPL)

Downloadable file where you can match warranty services with Lenovo PC and Server products.

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