PC Services & Support

Available at or after point-of-sale.

Download End-to-End Services Guide

Lenovo offers cost effective services that your customers need to support and protect their valuable investments.

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Premier Support

Dedicated 1-800# for direct access to Lenovo badged, level 2 technicians. Get personal, expert support on hardware and software with onsite warranty repairs, as needed.

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Education PremiumCare

Advanced level Education PremiumCare technicians are available 24x7 by phone, chat or email or you can submit service tickets in batches using the online e-ticket batch tool.

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Depot or Courier

Parts and labor repair coverage where shipping (including packaging) or delivery to the repair center is paid for by Lenovo.

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Onsite/In-Home

Parts and labor repair coverage where labor is provided by a Lenovo technician at a customer's place of business if problem cannot be resolved over the phone.

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Accidental Damage Protection

Protection from unintentional damage caused by drops, electrical surges, and liquid spills. Includes LCD accidental damage protection.

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Keep Your Drive

Cost-effective, convenient and secure way of retaining your drives and confidential data in the unlikely event of a failure.

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Mail-In

Parts and labor repair where the customer is responsible for shipping (including packaging) or delivery to authorized warranty provider or repair center.

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Sealed Battery Warranty

Provides a one-time replacement in the event a defective or faulty sealed battery fails to meet minimum performance standards.

Services Tools

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Warranty Matrix (WAMO/SPL)

Downloadable file for selecting the proper PC services part numbers.

Download WAMO

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Lenovo SmartFind

Quickly find compatible and recommended services and accessories for Lenovo Client products.

Launch SmartFind

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30% Off Services Bundles

Receive a 30% discount on select Services bundles and offer your customers complete solutions. View bundles in our TopSeller Guides.

Get the Guide

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Services Videos

Learn more about Services tools, resources, incentives and portfolio offerings.

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Why Premier Support?
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Premier Support Difference
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Handling Services Objections
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Services Part Number Transition Video
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PC Services Portfolio Video
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Premier Support Resources

Lenovo Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. 

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Premier Support Battlecard
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Premier Support FAQ
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Deploy, Post Deploy, and Lifecycle Resources

Provide your customers with deployment, post deployment, warranty and protection services from Lenovo.

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Accidental Damage Protection Battlecard
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Keep Your Drive Battlecard
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Asset Recovery Battlecard
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Services for Education Resources

Lenovo’s comprehensive portfolio of services enable your Education customers to customize the protection and support they need.

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Services Solutions Centre (SSC)

Services questions? Contact us.


Contact us [email protected] about questions related to Services part numbers, compatibility, features and benefits. 

9:00 AM - 5:00 PM ET (Mon. - Fri)

 

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