Lenovo Services

Lenovo Services

Lenovo Business Partners, augment your services portfolio with cost-effective, close-to-the-box Lenovo Services. We offer a wide range of TopSeller Services, making it easy to attach at point of sale.

 

Featured Services Promotions & Tools

Lenovo Premier Support

Lenovo Premier Support

Premier Support provides direct access to experienced Lenovo technicians offering comprehensive hardware and software support.

Download Premier Support Flyer

New Services Training Videos

Watch these quick training videos to learn more about Services tools, resources, incentives and portfolio offerings.

 

Services Tools & Resources Video >

Services Incentives Video >

Data Center Services Video >

PC Services Portfolio Video >

 

Services Bundles

30% Off Services Bundles

Receive a 30% upfront discount on select TopSeller Services Bundles and offer your customers complete solutions.

Download TopSeller Guides

Services Bundles

Services Solution Centre (SSC)

9:00 AM - 5:00 PM ET (Mon. - Fri)

Contact us about questions related to Services part numbers, compatibility, features and benefits.

Contact Us

Services Descriptions

Mail-In Service

Mail-In

Parts and labor repair where the customer is responsible for shipping (including packaging) or delivery to authorized warranty provider or repair center.

Depot or Courier Service

Depot or Courier

Parts and labor repair coverage where shipping (including packaging) or delivery to the repair center is paid for by Lenovo.

Expedited Depot Service

Expedited Depot

Parts and labor coverage with expedited turnaround. Shipping (including packaging) or delivery to the repair center is paid for by Lenovo.

Onsite/In-Home

Onsite/In-Home

Parts and labor repair coverage where labor is provided by a Lenovo technician at a customer's place of business if problem cannot be resolved over the phone.

ADP Service

Accidental Damage Protection

Protection from damage due to drops, accidents under normal use, electrical surges, liquid spills and LCD damage.

Keep Your Drive

Keep Your Drive

Cost-effective, convenient and secure way of retaining your drives and confidential data in the unlikely event of a failure.

Sealed Battery Warranty

Sealed Battery Warranty

Provides a one-time replacement in the event a defective or faulty sealed battery fails to meet minimum performance standards.

Priority Support

Priority Support

Advanced level break/fix phone support designed to expedite problem resolution.

Downloadable Resources

Services Tools

SmartFind Services Tool

SmartFind Services Tool

Quickly and accurately find Services for any Think branded hardware.

  • Search by 10 digit machine type model #
  • Good, Better and Best recommendations
  • Find exactly the Service you want
  • Provides P/N, list price and descriptions
  • Use SmartFind for base warranty lookup

NA WAMO

Warranty Matrix (WAMO/SPL)

Downloadable file where you can match warranty services with Lenovo PC and Server products.

  • Downloadable excel file
  • Includes Services for both PC and Server
  • Drill down to just TopSeller Services
  • Filtering options
  • Updated monthly

NA WAMO

OneView Quote-It Tool

Lenovo's replacement Services quoting tool for IBM's ISAT, MCLM, and COL tools.

  • Report dashboard with tabs
  • View, download, email and print summary
  • Search results
  • Application integration
  • Hardware Asset Coverage status