DEAL REGISTRATION

FREQUENTLY ASKED QUESTIONS

Click the headers below to access the dropdowns for the frequently asked questions on particular topics. Click any header again to close it.

 

Lenovo Partner Portal

Forgot your password? 
Go to the Authorized Partner Login page, and then click Forgotten your password?

Where can I find a brief overview of all the programs Lenovo offers authorized Solution Partners?
Go to www.lenovopartnernetwork.com/programs

I haven’t received my payment for the Topseller PDP program. How do I get paid? 
You can call 1-800-492-8595 or send an email to  lv@tradeonemktg.com.

Where can I find the specific details and in-depth explanations of each of the Channel Programs Lenovo offers? 
Login to the partner portal. Under the Files tab, click Announcement Letters.



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Product and Warranty Information

Where can I find the accessories or parts that are compatible with my Model Type? 
http://smartfind.lenovo.com/ or http://www.lenovoquickpick.com/ .

Where can I find the warranty upgrade part number that is compatible with my Model Type? 
On the main page of the public LPN site, click the Services tab in the top navigation. On this page is where you can find the the Warranty Matrix file (a.k.a. WAMO file). The file is updated monthly.

Who can help me get a warranty registered? 
You can send a note to thinkpls_us@lenovo.com that contains the machine PN's and serial #s involved, the invoice for the warranty that the end user received, and an explanation of what warranty PN(s) you are trying to register . Please note that it takes several days to process warranty requests.

How does my company become a Warranty Service Provider? 
Login to the partner portal, under “Service Providers”, click on “Become an Authorized Lenovo Service Provider”

Where can I view marketing materials? 
Marketing materials are available on many of the product, services, programs and resources pages throughout the public LPN site. Lenovo logos and branding can be found here. You can also easily download marketing materials using the Asset Search Tool.

 

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Computer Issues

If I am having technical problems with my computer, who do I call? 
Think brand: 1-800-426-7378
Idea brand: 1-877-453-6686


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General Questions

Where to buy? 
Business Partners should place their orders for Lenovo Topseller models, corporate models, custom models, options, services and software with a Lenovo Authorized Distributor. D&H will accept configure to order. 

How do I report my sales to Lenovo? 
Login to the Partner Portal. Under the Order Management tab in the top navigation, click on End User Reporting.

Where can I get my user id and password for the reporting site if I don't have it? 
Send an email to  webrr_us@lenovo.com

If I am having trouble submitting my reporting, who can help me? 
Send an email to webrr_us@lenovo.com.


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